Returns & Exchanges Policy

[STORE NAME] is committed to transparency, respect, and customer satisfaction. Our Returns & Exchanges Policy is clear and fully aligned with U.S. consumer protection standards.

Return Window Customers may request a return or exchange within 7 calendar days of receiving their order. Requests submitted after this period will not be accepted.

Eligibility Requirements To be eligible for a return or exchange, the item must:

• Be in its original packaging
• Show no signs of use, wear, odor, staining, or damage
• Include all original tags, accessories, manuals, and included items
• Be in perfect condition, exactly as received

Items that do not meet these conditions will be automatically returned to the customer.

Change-of-Mind Returns We are not obligated to accept returns or exchanges based on personal preference, such as color, size, or model. However, we evaluate each case individually and will do our best to find the right solution.

Manufacturing Defects If your product arrives with a manufacturing defect, please send us:

• A description of the issue
• A short video clearly showing the defect
• Your order number
• The email address used at checkout

Once reviewed and approved, you may choose between:

• An exchange for the same product
• Store credit
• A full refund, including shipping costs

How to Request a Return or Exchange Send an email to: [STORE EMAIL]

Include:

• Full name
• Order number
• Product name
• Reason for the return or exchange
• Video of the defect (if applicable)

Our team will follow up with return instructions, a return address, and next steps for processing.

Refund Timeline Once the product is received and approved, refunds are processed within 7 business days. Actual credit timing may vary depending on your card issuer, bank, or payment method.

Shipping Costs For manufacturing defects, all return shipping costs are covered by the store. For change-of-mind returns or customer-error orders, all shipping costs are the customer's responsibility.

By completing a purchase, the customer acknowledges and agrees to this Returns & Exchanges Policy. [STORE NAME] reserves the right to update this policy at any time.

For questions, contact us at: [STORE EMAIL]